Payment Policies
Our payment policies are here to make the customer paying experience, a comfortable one.
We offer a pre-paid service.
With such a service, our customers are never caught off guard for their monthly plan and know exactly what their monthly bill will be. For any additional help / inquiry, please contact us at:
416-694-0064
Email us at support@rangtel.com
Payment Policy:
Your account’s bill date is due on the 3rd of each month. For example, if your internet was activated on August 21st, your bill date will be on the 3rd of each month, unless otherwise stated (pro-rated charges will apply).
A customer’s payment is final and will not be refunded to a customer, unless it was made in error. If a payment was charged in error, RANGTEL reserves the right to investigate the transaction and apply any reversal where needed.
A customer’s billing date CANNOT be changed. Sorry for the inconvenience.
Method of Payment
Customer has 2 options of making their monthly bill payments:
- Auto Pay with credit card (VISA, MASTERCARD, VISA DEBIT, Pre-Paid Credit Card)
- Pre-authorized debit (chequing or savings bank account)
- Bill date will be the 3rd of each month
- Bill date will be the 10th of each month
Customer’s bill is due on the 3rd of each month. If this customer’s payment declines on the 3rd, one of our reps will notify the customer that their payment was declined. This notification can be via email and/or phone call and/or both.
If a customer does not make a payment within 24 hours of their payment declining, their services will be immediately suspended until a payment in full has been made.
RANGTEL may give a courtesy 3-day extension for a customer’s services (when asked). For example, RANGTEL may provide a 3-day extension to the above customer, in this example, until 6th.
Disconnection Policy:
Customer can terminate / disconnect their services (account) with RANGTEL at any time by contacting RANGTEL at the phone number set out on www.RANGTEL.com and speaking with a RANGTEL service representative.
An account can and will be disconnected when;
- The account holder (customer) has failed to pay for their monthly plan on time
- The account holder (customer) agreed to a payment arrangement with RANGTEL and failed to comply with the terms of this arrangement
If RANGTEL has disconnected the customer in error, services will be restored without any reconnection charges.
Disconnection notices will be provided via the form of electronic mail or telephone. These notices will include the following information:
- Reason for disconnection and amount owing (if any)
- Scheduled disconnection date
- Availability of payment arrangement (if any)
- Amount of reconnection charges (if any)
- Contact information where customer can discuss their account status / disconnection
RANGTEL reserves the right to disconnect a customer’s service without any further notification or notices.
Other charges (if applicable):
| Charge | Amount | Taxes | Total | Payment |
|---|---|---|---|---|
| Move order (DSL & Cable) | $50.00 | HST | $56.50 | Paid on day of order submission |
| Change of speed (DSL) | $50.00 | HST | $56.50 | Paid on day of order submission |
| Change of speed (Cable) | $25.00 | HST | $28.25 | Paid on day of order submission |
| Change of ownership | $25.00 | HST | $28.25 | Paid on day of order submission |
| Account hold - vacation (max 1 month in a year) | 50% of total plan | HST | 50% of total plan | Paid on day of order submission |
| Modem replacement (defective) | FREE + FREE SHIPPING | - | FREE + FREE SHIPPING | - |
| Modem replacement (damaged) | Purchase new modem + $10.00 shipping | HST | Purchase new modem + $10.00 shipping | Paid on day of order submission |
| Shipping fee | $10.00 | HST | $11.30 | Paid on day of order submission |
| Installation fee | $50.00 | HST | $56.50 | Paid on day of order submission |
| Account hold (lost/stolen reason) | FREE | FREE | Customer still obliged to pay monthly plan | |
| Cancellation / disconnect order | FREE | FREE | Account cancelled on day notice of cancellation received | |
| Restocking Fee * | 20% or $25.00 (whichever is higher) | HST | - | Paid on day of order submission |
* Restocking fee of $25 does not apply to any un-opened modem/router/phone modem boxes. If a box has been opened, there will be a restocking fee of $25. Refunds will not be provided for any hardware if any of the components are missing from modem packaging.
* Installation, shipping, and any other one-time charges are NON-REFUNDABLE.